Support
How can we help?
Find quick answers below or email our support team with the details we need to investigate your issue.
Contact support
Tell us what happened
Email our support team and we’ll review your account, generation, or payment issue.
Email supportsupport@omniart.studio
For a faster answer
Include the useful details
A complete first message helps us understand the issue without unnecessary back-and-forth.
- 1
Your account
Write from your registered email address and tell us which OmniArt account is affected.
- 2
What happened
Describe what you tried, what you expected, and what happened instead. Include a generation, payment, or order reference when available.
- 3
Helpful evidence
Attach a screenshot, error message, or payment receipt if it helps explain the issue.
Never send your password, authentication codes, or full payment-card details.
Common questions
Answers before you write
These are the issues we can often resolve immediately.
Read the refund policyOpen Gallery and refresh the page. A result can take a short time to appear after processing finishes. If it is still missing, email us with the generation reference, model, and approximate time.
Qualifying provider failures and timeouts normally return the spent credits automatically to the balance they came from. If your balance has not updated, send us the generation reference so we can review it.
No. AI results can vary and may not fully match your expectations. Dissatisfaction with a result is not eligible for a refund, so we recommend testing the service with free credits first.
Open Billing while signed in to review your plan and available subscription actions. Cancellation prevents future renewals but does not reverse a completed charge or erase the current access period.
Only a completely unused monthly or annual subscription may qualify for a full refund after review. Partial refunds are not supported, used subscriptions are ineligible, and credit packs are non-refundable.
Contact us from your registered email and include the payment receipt, purchased product, and payment or order reference. Do not send a full card number or password.