1. General policy
All purchases are final and non-refundable unless required by applicable law or expressly permitted by this policy. The only standard exception is a completely unused monthly or annual subscription that qualifies for a full refund after review.
AI-generated image, video, audio, and other results can be variable or unstable. We do not guarantee that a generation will completely match your prompt, expectations, or intended outcome. Please use the free credits available to you to evaluate the service before making a purchase.
Dissatisfaction with the style, quality, accuracy, consistency, or usefulness of a generated result does not qualify for a refund.
2. Eligible subscription refunds
Only a completely unused subscription, including a monthly or annual plan, may be eligible for a full refund. A subscription is not unused if any included subscription credits or paid plan benefits have been used after purchase.
We will review account and usage records to confirm eligibility. If approved, the eligible subscription purchase will be refunded in full to the original payment method, subject to payment-provider processing times.
3. Non-refundable purchases and requests
- Partial refunds are not supported.
- Subscriptions that have been used, even in part, are not eligible for a refund.
- Credit packs are non-refundable. Credits cannot be deducted, returned, or exchanged for cash after they are added to an account or consumed.
- Refunds are not provided because a generated result did not meet subjective expectations.
4. Generation credit restoration
A service-credit restoration for an eligible failed generation is not a cash refund. When the service identifies a qualifying provider failure or timeout, the credits spent on that generation may be returned automatically to the credit balance they came from. This does not make the related subscription or credit pack refundable.
5. How to request a review
Email support@omniart.studio from your registered email address and include your payment receipt and the details of the product you purchased. You may also include the payment or order reference shown on your receipt. Do not send your password or full payment-card details.
We may request additional information needed to verify the purchase, account ownership, and whether the subscription has been used. Submitting a request does not guarantee approval.
6. Rights under applicable law
Nothing in this policy limits any non-waivable refund, cancellation, or consumer rights that apply under the law where you live. Where applicable law provides greater rights, those rights control.